Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad or Rocket deposits, and keep the lobby secure. This guide walks through what we collect, why we need it, and how you can review or update your details.

Account SecurityWallet PrivacyData AccessUsage TrackingThird-Party Sharing
Explore the Lobby Read FAQ
199 bat How We Handle Your Information
PRIVACY HELP

Questions About Your Data

Account Data Review Log in to your profile dashboard and tap the Data section to see what we've stored. You'll find your registration details, recent wallet transactions, and session logs. If something looks wrong, contact support to request a correction before your next withdrawal.
Data Deletion Requests Email our support team to request account deletion. We'll close your profile within five business days and remove personal details from active databases. Transaction records may stay in compliance archives for the period local law and our audit partners require.
Privacy Questions Reach us through live chat or the contact form if you have questions about how we use your browsing data, cookie policies, or third-party integrations. Our team answers privacy queries during Bangladesh support hours every day of the week.
199 bat The Information We Gather

The Information We Gather

When you open an account we ask for your mobile number, a password, and your name as it appears on your wallet. That's enough to link your bKash, Nagad or Rocket account to your player profile. Once you start playing we log your session activity — which games you open, how long you stay, and which device you're using. We also store

transaction records so you can review your deposit and withdrawal history anytime. If you contact support we keep a copy of the conversation to help resolve future queries faster. We don't sell this information to brokers or marketing lists; we use it to run the platform, meet our verification obligations, and improve the lobby experience for players in Dhaka, Chittagong and every

other city we serve.

HOW WE PROTECT YOU

Security and Compliance Standards

Encrypted Connections

Every page on the site runs over SSL so your login credentials, wallet numbers and session tokens stay encrypted in transit. We renew certificates quarterly and monitor for protocol vulnerabilities that could expose player data to interception.

Wallet Verification

Before we process a withdrawal we match the wallet account name you provided at registration against the name on your bKash, Nagad or Rocket profile. This step prevents account takeovers and ensures funds reach the right person.

Session Management

We log you out automatically after twenty minutes of inactivity on mobile and thirty minutes on desktop. If you're using a shared device always hit the logout button yourself so the next person can't see your balance or transaction history.

Third-Party Game Studios

When you open a slot or live table from Pragmatic Play, Evolution or PG Soft, that provider may collect gameplay data to run the game engine and deliver the stream.

Privacy Glossary

What does KYC mean?

Know Your Customer. It's the verification step where we check your mobile number and wallet account name to confirm your identity before processing a withdrawal.

What is session data?

Records of when you logged in, which pages you visited, which games you opened, and how long you stayed. We use this to spot unusual activity and improve navigation.

What are cookies?

Small files stored on your device that remember your login state, language preference and recent game selections so you don't have to re-enter them every visit.

What does data encryption mean?

A process that scrambles your password, wallet number and session tokens into unreadable code while they travel between your device and our servers, blocking anyone trying to intercept them.

What is a data subject request?

Your right to ask what personal information we hold, request corrections, or delete your account entirely. Submit requests through the support contact form or live chat.

What does third-party sharing mean?

Passing your data to an outside service such as a payment processor or game studio. We only share what's needed to complete a transaction or deliver the game stream.

Privacy Guide FAQ

Yes. Log in to your profile, open the Data section, and you'll see registration details, transaction logs, session history and any support tickets you've opened. You can export the list as a text file.

We pass your bKash, Nagad or Rocket account number to our payment processor only when you make a deposit or withdrawal. We don't share it with advertisers, affiliates or game studios.

Active records stay visible in your account dashboard for twelve months. After that they move to compliance archives where we store them for the period local law requires, then delete them.

Yes. Email support or use the live chat to request account closure. We remove personal details within five business days, though transaction records may stay in audit logs as required.

We record which promo code you entered and when the associated bonus was credited. That log helps us audit offer usage and prevent duplicate claims, but we don't share it outside the platform.

Yes. We log game titles, session duration and bet sizes to monitor fair play, detect account abuse and personalise the lobby recommendations you see when you return.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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